Bus Reform Questionnaire – Short Version

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A1. How are you responding to this survey as a member of the public or as an organisation? (PLEASE TICK ONE BOX ONLY)

I am a member of the public, giving my views as an individual

I am responding on behalf of, or as a representative of, a business or organisation

While responses from individual members of the public will be treated confidentially, CPCA does intend to publish the responses from organisations, businesses and elected representatives.

A2. What is the name of your business or organisation? (PLEASE WRITE IN)

A3. What is your position/title? (PLEASE WRITE IN)

QUESTIONNAIRE SUMMARY

There are two versions of the consultation questionnaire: a short version and a long version. You are welcome to fill out whichever you wish, and you don’t have to answer all the questions. 

The accompanying Consultation Document summarises the Assessment of the proposed Franchising Scheme, with sections 1 to 5 of the Consultation Document useful to everyone wanting to contribute to the consultation.

The short version of the questionnaire contains ten questions that are set out in section 6 of the Consultation Document, alongside a description of the key points from the Assessment.

The long version of the questionnaire contains thirty-one questions that are set out in section 7 of the Consultation Document, alongside a fuller summary of the Assessment. Those completing the long version of the questionnaire may also wish to read the full Assessment.

The consultation questionnaires also reference the relevant sections of the Consultation Document.

The long version may be more appropriate for respondents who have a good level of knowledge and interest in the bus market as it contains more questions, some of which are more complex.

This is the Short Questionnaire

S1. Do you have any comments generally on how well bus services are currently performing in Cambridgeshire and Peterborough?

S2. The Strategic Case says that reforming the bus market is appropriate to address the challenges facing the local bus market. Do you have any comments on this?

See Section 6 (paragraphs 6.10 – 6.15) of the Consultation Document for information to support answering this question.

S3. The Economic Case says that Franchising offers better value for money to the Combined Authority than an Enhanced Partnership. Do you have any comments on this?

See Section 6 (paragraphs 6.16 – 6.23) of the Consultation Document for information to support answering this question.

S4. The Commercial Case says that the Combined Authority would be better able to meet its commercial objectives (success factors) through Franchising compared to an Enhanced Partnership? Do you have any comments on this?

See Section 6 (paragraphs 6.24 – 6.33) of the Consultation Document for information to support answering this question.

S5. The Financial Case says that Franchising carries more financial risk for the Combined Authority than an Enhanced Partnership, but offers greater control, resulting in greater benefits. Do you have any comments on the Combined Authority taking on this risk?

See Section 6 (paragraphs 6.34 – 6.39) of the Consultation Document for information to support answering this question.

S6. The Management Case sets out how the Combined Authority would manage the bus network under Franchising or an Enhanced Partnership. Do you have any comments on these plans?

See Section 6 (paragraphs 6.40 – 6.50) of the Consultation Document for information to support answering this question.

S7. The Combined Authority’s draft Equality Impact Assessment (EqIA) identifies the potential impacts of the proposed Franchising Scheme or Enhanced Partnership on people with protected characteristics. Do you have any comments on it?

See Section 6 (paragraphs 6.57 – 6.62) of the Consultation Document and Appendix 6 for information to support answering this question.

S8. To what extent do you support or oppose the introduction of the proposed Franchising Scheme? (PLEASE TICK ONE BOX ONLY)

See Section 6 (paragraphs 6.27 – 6.30; 6.51 – 6.56; and 6.63 – 6.64) and Appendix 5 of the Consultation Document for information to support answering this question.

S9. Are there any changes that you think would improve the proposed Franchising Scheme?

See Section 6 (paragraphs 6.27 – 6.30; 6.51 – 6.56; and 6.63 – 6.64) and Appendix 5 of the Consultation Document for information to support answering this question.

S10. Do you have any further comments?

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T1. THANK YOU FOR COMPLETING THIS SURVEY

If you are interested in receiving more information from us in the future regarding bus reform or other consultations, please provide email or postal address details, or both. Please read the Privacy Notice and complete P1 and P2 on the final page.

If you are not interested in receiving more information from us, just press the Next button, read the Privacy Notice and scroll down to complete P1 on the final page. Only questionnaires where P1 has been ticked will be included in the consultation.

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Privacy Notice

For the purposes of the Data Protection Act (2018) and the General Data Protection Regulations (GDPR), the ‘controller’ of the personal data which you provide in the attached form is the Cambridgeshire & Peterborough Combined Authority (“the Combined Authority”, “we”, “us”) of 2nd floor, Pathfinder House, St Mary’s Street, Huntingdon, Cambs, PE29 3TN (Tel: 01480 277180). The Combined Authority is registered with the Information Commissioner’s Office with registration number ZA277619. The Combined Authority is collecting this data and will process it for the purpose of understanding and identifying information surrounding the future of Bus travel and Bus Franchising. The purpose of this engagement exercise is to meet, and exceed, the Statutory requirements of making a franchising scheme as set out in The Bus Services Act 2017.

Questions regarding some of your personal data and some special category data are asked as we recognise that the needs of different customer groups can vary and we are committed to improving transport services for all customers within the region. In addition, the online survey will capture your IP address when you complete an online survey, however we will not process this data further. We will publish comments/feedback you provide in the consultation’s outcome reports available on 22nd January 2025 to demonstrate the feedback we have taken into account. This does not contain any of your identifiable information.

The Combined Authority will share the data, comments, feedback and/or opinions obtained during the consultation with Walnut Unlimited and Westco Communications who will provide analysis of the data for the Combined Authority Data for the purpose stated above. If respondents have provided their contact details, we may retain their personal data to re-contact them beyond the bus consultation. Where you request a response to a question from the project team, we will share your name and contact information with the project team at the Combined Authority. We will not share your information with any other organisation or third party other than those named above. However, there may be other circumstances in which we may share or use certain information about you, which are:

if we have a legal obligation to do so or if we are required or requested to do so by a competent authority such as the police or a court;
if we need to use or disclose your information to obtain legal advice or in connection with legal proceedings;
if we need to share your information to protect your vital interests if you are unable to give us consent or it is unreasonable for us to ask for your consent in the circumstances (e.g. if you are injured).   We will retain your information for the duration of the project in accordance with our information retention policy and on the expiration of such period we will safely delete it.

Information provided to the Combined Authority will be processed on the basis of Article 6(1)(e) of the UK GDPR which states that processing is necessary for the purposes of a task carried out in the public interest.

As a data subject you have a number of rights under the DPA. These include the right to access the information which we hold about you. In some cases, you may have a right to have your personal data rectified, erased or restricted, and to object to certain use of your data. This would not affect the legality of what we do with your personal data before you make such a request and would not stop us from continuing to use your data to the extent that we do not require your consent. It would stop us from further using data for purposes which require your consent (e.g. marketing). Walnut Unlimited and Westco Communications will support us with data processing.

newvista (owned by Walnut Unlimited Limited) complies with all applicable data protection legislation and follows the Market Research Society’s code of conduct. All data is treated as private and confidential. You may withdraw your participation at any time.

Any personal data you provide as part of this survey response is governed by the privacy policy of Walnut Unlimited as they are the controller of that data. Please visit www.newvistalive.com/privacy-cookie-policy to review the Walnut Unlimited privacy policy before proceeding. Westco Communications complies with all applicable data protection legislation. All data is treated as private and confidential. You may withdraw your participation at any time. Any personal data you provide as part of this survey response is governed by the privacy policy of Westco Communications as they are the controller of that data.

Please visit www.westcocommunications.com/privacy-policy to review the Westco privacy policy before proceeding.

If you are unsatisfied with the way we collect or handle your personal data you have a right to make a complaint to the Information Commissioner’s Office. Information about how to make complaints can be found on the ICO’s website at www.ico.org.uk

We act in accordance with our corporate privacy notice, which provides further information on personal data processing and how to contact us to make a request: https://cambridgeshirepeterborough-ca.gov.uk/wp-content/uploads/documents/governance/transparency/codes-ofconduct-and-policies/Privacy-Policy-2023_07_18.pdf

The Combined Authority’s Data Protection Officer can be contacted at dpo@cambridgeshirepeterborough-ca.gov.uk

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Bus Reform Questionnaire – Short Version

QUESTIONNAIRE SUMMARY

This is the Short Questionnaire

About you

T1. THANK YOU FOR COMPLETING THIS SURVEY